Returns & Refund Policy
In case you want to return or change the products you have purchased you have every right to do so. Changes are accepted within 14 calendar days of receiving the product.
Our products are sold in perfect condition. If you exceptionally receive a product with a flaw please contact us at email@example.com or call us on +302107210927.
Changes and returns cannot be applied on special orders and/or counterfeit products (change of ring size, specially shaped products) and wedding rings. In case that an order containing engraved jewels is returned to us, it will be returned to the buyer and the shipping costs will be charged to him/her. Returned items are priced according to their proof of purchase.
Returned products must be properly packed to avoid damage during transport. The products must be returned to their original packaging and condition (unworn) along with the retail receipt.
In each case the shipping costs are charged on your behalf. The procedure can take place through a courier service you prefer. Furthermore, we cannot be held responsible for any loss or damage during the transport of the product (during the return process). It will be the customer’s responsibility to ensure that the package arrives in our facilities in perfect conditions.
The refund will be completed within 30 working days of the date of receipt of the product. Please note that the shipping costs of the original order are excluded from the amount to be refunded (for example to an amount you were charged +2.5€ for a purchase below 55€, you will only be refunded the product value). For refunds, please send us at firstname.lastname@example.org a bank account in electronic form IBAN.
21, Loukianou Str., Kolonaki